Raymarine's goal is to provide parts and service for four to five years following the retirement of the product. We are now at that outer edge of that four to five years of parts availability. While current Raymarine radar…"
"just a quick FYI-
As soon as an update is performed, it will always start the AP from scratch. So, make sure you do them all at once. A little frustrating to do one and then use it and need another one and its stars over. …"
"You really have to update that software. There have been some really nice improvements and will likely resolve your issue. At least if all the updates are completed, it will make identifying an issue 10x easier."
"Thank You for the quick response.
As you can tell, I am frustrated, but that is not your fault. My intent is to get things back to normal as quickly as possible at a reasonable cost.
Your statement that the design is over 10 years old confuses me a…"
The Flat Rate Repair schedule represents the greatest amount which would be charged to repair a product, unless the product failure resulted from lightning damage, submersion, fire, etc. Upon inspection of the product, the customer will…"
"OK, let’s assume I need to replace my MASTER E80 classic unit. (Main Helm)
I have a Remote E80 classic unit on the fly bridge, The system consists of fish finder/depth finder, GPS, connected using Seatalk. I have a Ray 218 VHF in the system as…"
A repair charge of $1200.00? I find that pretty high for what I suspect will be something simple. I hope that there is an estimate done before moving forward with that kind of repair cost.
I will have to contact the repair center before I would…"
"The second unit works fine with the same power cord on both the fly bridge and the main helm. The master unit fails at both locations.
The power (voltage) is 13.8 volts.
Any idea what kind of repair will be necessary? Is it expensive? Is it worth…"