I read on The Hull Truth site a posting yesterday by your general manager that Raymarine would replace any of these units that were made in Mexico at no charge. What is the procedure for return & replacement of these units?

Thanks, John

Views: 1568

Reply to This

Replies to This Discussion

Welcome to the Raymarine Technical Forum John,

Raymarine has manufactured many excellent in Mexico, including the DSM30 and DSM300/300G.  Irrespective of the country in which the DSM was manufactured or when the DSM was purchased, should a customer experience a DSM30/300 failure which is not determined to have resulted from physical damage, burning, submersion, lightning, etc., then Raymarine will fix/replace the DSM free of charge through January 2014.

The procedure for seeking repair/replacement are no different from that of any product sent to Raymarine's Product Repair Center.

Thanks, that's more than fair, John

You're welcome.

My dsm 300 has been a problem since 2005 when new. It was originally installed new by a raymarine certified installer and always had the lost data error or no ping error etc. I assumed it was an installation error and kept trying to find the fix. Last year I replaced my e120 with a e120w and had a new transducer installed. New connections thoughout for the new install. Same problem with the dsm300. I added separate switch same problem. Changed out the power plug with new "4 contact pin" plug, no change. Even went so far as bringing newly charged battery onto boat and hooked it directly to the dsm300 with new cable with battery not connected to anything else at all and within five minutes at slow speed got a lockup with all errors. I forgot to mention that I also did the software updates on both the dsm and the e120w ... No change. Does all of this qualify as a dsm300 failure as stated above?

Thanks.

Welcome to the Raymarine Technical Forum Dennis,

Raymarine has placed no restrictions on the purchase date of the DSM30 or DSM300 when seeking the complimentary service that I specified within my last response.

Where are current DSM 300s being manufactured?

George,

Raymarine is currently manufacturing the DSM30 and DSM300 in Hungary.

I took my 2005 DSM 300 to Nashua today and they verified it was defective, replaced it and gave me a new power cable.

I am very impressed with Raymarine's service and commitment to their customers.

Thank you!!!

You're very welcome.

Same here; sent mine in & had a new unit & cable within a week (soon to be connected to my just purchased E125s, along with a 48"SHD, replacing a pair of E120s)

Noted.

Hi, did the replacement program for the Made in Mexico DSM300 really just end at the end of January? I just found out my DSM300 was made in Mexico. Thanks in advance, Richard

Reply to Discussion

RSS

Events

Videos

  • Add Videos
  • View All

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

Brent Meyer updated their profile
Thursday
Robert Garrett liked Robert Garrett's profile
Sep 13
James Coolbaugh replied to Michael McDonald's discussion Integrating ST60+ instruments to eS78 Chartplotter via Seatalk Conversion Kit
"Greetings, Thia may be a bit late,but I'll try. I just installed the eS78 MFD with the Quantum (wireless) radar, which I want to use with my existing ST60 series instruments. With my old radar, they interfaced fine, but with the new…"
Sep 8
martin schulman replied to martin schulman's discussion nmea connector- C 80 chartplotter to VHF
"I can give you very little help here. After jerking around with the connection for months I finally decided to skip it. The Standard Horizon, which works beautifully despite the small screen is below and required leaving the helm to read.  I…"
Sep 4
Peter Stewart replied to martin schulman's discussion nmea connector- C 80 chartplotter to VHF
"I am purchasing a Standard Horizon gx2200 vhf with GPS and AIS. I currently have a C80 MFD. On the back of the mfd the NMEA IN/OUT connection is available. Using a RO8004 cable with the appropriate connection on one end can I join up the C80 at the…"
Sep 4
COUCHSAILORS.com updated their profile
Aug 24
COUCHSAILORS.com replied to Steve C's discussion ST60+ Tridata Not Calibrating to SOG
"When I press reset to accept the SOG which I am seeing it beeps but still shows 0.0 and doesn't transfer the SOG to the speed. Please advise."
Aug 24
Tom Arnold updated their profile
Aug 22
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"All I can say is try getting your position by using the white wire! I know Ariel Cheng, she is just a temp. She doesn't know how to distinguish one wire from another. I used to deal with Evermore and found their receivers to be poor, thin wires…"
Aug 21
M.Catarall replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"You say Correct it is White wire: Rx, imput signal not data out but data in as shown on reply from Evermore"
Aug 21
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"Seems you still don't understand what Cheng is saying."
Aug 21
M.Catarall replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"Evermore ( Mrs Ariel Cheng ) answered me Today: Hello Lorenzo, Red wire: VCC power (+12V) Green wire: Tx, Output signal White wire: Rx, imput signal Black wire: Ground Gray wire: Shield wire, signal ground Blue wire: Not used I did not think anyone…"
Aug 20
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"You're still wrong. Evermore white wire is not the NMEA data out. And don't call me stupid. Get your facts right before commenting."
Aug 20
M.Catarall replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"The information was not wrong when posted. I suggest you look at the date of the post before adding stupid comments"
Aug 20
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"Hahahahaha, you're all totally wrong. Should have bought it from www.gps-galore.co.uk The guy's an expert on these."
Aug 20
Brian Kidwell updated their profile
Aug 18

© 2017   Created by Moderator - Raymarine, US.   Powered by

Badges  |  Report an Issue  |  Terms of Service