I was wondering if you could assist me with my DSM issues I have had for over a year now since I bought my Grady White. I have a networked E120 MFD and the DSM has been giving me fits. I most recently rewired it using all 12ga wire and soldered connections to a new battery. I am still getting the DSM connection lost errors and the screen freezing. I have an inline 10a switch and even using that to reboot the DSM it goes right back to locking up. It will recover on its own sometimes but once it starts acting up on a trip then its all downhill from there. This seems to happen later in a trip so I wonder if its heat related. I never turn the engines off so voltage of the battery or current should not be an issue. I don't think I have a bad cable or it would be doing it early in the trip as well. I also wonder if I have one of the units that had the solder joint issues. The last tech I spoke with wanted me to send it in to Raymarine but I run charters and want to make sure I have exhausted all other options before taking my boat down to send this unit in. I also am running the most up to date software on both the MFD and the DSM. Do you have any ideas or suggestions? Also, can you tell me the serial number range that had the solder joint issues? Thanks. 

Views: 2296

Reply to This

Replies to This Discussion

Welcome to the Raymarine Technical Forum Joe,

We're sorry to learn of the problem reported with your system.  This subject was previously addressed in forum discussion Loss of connection - no data.  Should you have addressed each of the items called out within the Moderator's response (including attachment), then it is recommended that the DSM be serviced by Raymarine's Product Repair Center.

Thanks, but I did do the search and performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.
I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Danny,

There was not systemic issue regarding solder joints with the DSMs and as such no serial number range can be provided.  Should you have addressed all of the items addressed within the Loss of connection - no data discussion, then the DSM should be sent to Raymarine's Product Repair Center to be bench tested/serviced. 

Danny Engle said:

I performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.

Good comment Thom,

As addressed within the Loss of connection - no data discussion, the DSM30/300 can place a significant load on the vessel's batteries.  Should there be any concerns that a problem is being caused by insufficient power, then we will recommend that customers attempt to duplicate the problem while connected to shore power after having fully charged the batteries.  Should the problem not occur while connected to shore power, then it would typically indicate that the issue is being caused by insufficient power.

Thom Guyton said:

I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

I have the same problem and it still losses connection even when plugged into the shore power or running the generator

The answer of "power conditions" was the answer Raymarine was giving to all customers with this issue for years until they finally stepped up and admitted the problem with the DSM 300's manufactured in a certain country. I had the issue with brand new Interstate batteries with massive reserve capacities and also plugged directly into shore power. It didn't matter. I ran 4awg wire to my DSM 300 and it still lost connection. I finally got it replaced by one of the new ones built in Hungary I believe and all problems disappeared. I eventually sold all that equipment but last I heard it was still going strong on the new boat it was installed on. 

Reply to Discussion

RSS

Events

Videos

  • Add Videos
  • View All

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

Charles Rheintgen replied to Charles Rheintgen's discussion No Sonar Icon on RL70C with DSM250 Sounder
"Ok, a year later, now I picked up a used rc530 and plugged it in replace of my rl70c.  I only get the chart and log icons, not the radar or sonar icons.  But, when the rl70c is plugged in, I get all 4 icons.  Even if I have the rl70c…"
Sep 18
Jon Gauthier replied to Brad Young's discussion Ray 240 VHF.......how to obtain a new cord?
"No. The speaker died last year, so I quit using the radio. Using my backup West Marine (Uniden?) instead, with an Icon handheld as backup. I feel with two bad handsets and speaker, it's not worth getting it repaired. I'll replace it with a…"
Sep 12
Greg Allen replied to Brad Young's discussion Ray 240 VHF.......how to obtain a new cord?
" Hi Jon,  Did you have any luck on the replacement cable? Greg Allen "
Sep 12
Mark noe updated their profile
Sep 12
Phil Niles updated their profile
Sep 12
Chris Manero replied to Justin Brown's discussion Help me understand the correct networking for STng & NMEA 2k sensors
"So, finally had time to install everything this weekend and after going thru the Lowrance config, the A98 MFD recognized port and starboard and was able to show total fuel flow and mpg. Very interesting as found out after 8 yeas that I'm not…"
Sep 12
Kenneth Bryce left a comment for Kenneth Bryce
"Hi I have 2 /C97 units. I am purchasing a Quantum raydar. At present my two c97 are linked via one cable, raynet.My depth transducer is conected to unit A. I would like to be able to use both A and B units independently .With the Wifi on Qantam ,…"
Sep 7
roger goodman updated their profile
Sep 5
Gary Darnell replied to Wayne Jeffress's discussion Pause Button
"Has there been any updates done to add this feature? I have 2 E165 units on my Whaler and cant see that this can be done. My buddy has a Garmin setup and when you do scroll back it actually shows the exact GPS coordinates of that particular spot on…"
Sep 2
W. Cary Letien updated their profile
Aug 30
Keith Davis updated their profile
Aug 30
William G Thomson updated their profile
Aug 29
Justin Brown replied to Justin Brown's discussion Help me understand the correct networking for STng & NMEA 2k sensors
"Please let me know if that gauge works for setting the bus"
Aug 29
Chris Manero replied to Justin Brown's discussion Help me understand the correct networking for STng & NMEA 2k sensors
"LMF-200. $155 on eBay new in box"
Aug 27
Mathieu Neron replied to Richard Itkin's discussion C120W compatibility
"Perhaps one solution of the problem with out the aids to navigation like markers etc would be to do a split screen with one showing the normal charts and the one showing the fish aka sonar charts. I will try it on my end and let you know the outcome."
Aug 25
Danny Higgins replied to Tim Nesterak's discussion Navionics SonarChart Live
"I'm trying to turn on the Sonarchart Live on my e7D.  When I get to the section where the sonar log is located everything is grayed out.  I have the latest version of the Raymarine software and Navionics Platinum+; what am I doing…"
Aug 24

© 2016   Created by Moderator - Raymarine, US.   Powered by

Badges  |  Report an Issue  |  Terms of Service