I was wondering if you could assist me with my DSM issues I have had for over a year now since I bought my Grady White. I have a networked E120 MFD and the DSM has been giving me fits. I most recently rewired it using all 12ga wire and soldered connections to a new battery. I am still getting the DSM connection lost errors and the screen freezing. I have an inline 10a switch and even using that to reboot the DSM it goes right back to locking up. It will recover on its own sometimes but once it starts acting up on a trip then its all downhill from there. This seems to happen later in a trip so I wonder if its heat related. I never turn the engines off so voltage of the battery or current should not be an issue. I don't think I have a bad cable or it would be doing it early in the trip as well. I also wonder if I have one of the units that had the solder joint issues. The last tech I spoke with wanted me to send it in to Raymarine but I run charters and want to make sure I have exhausted all other options before taking my boat down to send this unit in. I also am running the most up to date software on both the MFD and the DSM. Do you have any ideas or suggestions? Also, can you tell me the serial number range that had the solder joint issues? Thanks. 

Tags: DSM, DSM300

Views: 837

Reply to This

Replies to This Discussion

Welcome to the Raymarine Technical Forum Joe,

We're sorry to learn of the problem reported with your system.  This subject was previously addressed in forum discussion Loss of connection - no data.  Should you have addressed each of the items called out within the Moderator's response (including attachment), then it is recommended that the DSM be serviced by Raymarine's Product Repair Center.

Thanks, but I did do the search and performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.
I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Danny,

There was not systemic issue regarding solder joints with the DSMs and as such no serial number range can be provided.  Should you have addressed all of the items addressed within the Loss of connection - no data discussion, then the DSM should be sent to Raymarine's Product Repair Center to be bench tested/serviced. 

Danny Engle said:

I performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.

Good comment Thom,

As addressed within the Loss of connection - no data discussion, the DSM30/300 can place a significant load on the vessel's batteries.  Should there be any concerns that a problem is being caused by insufficient power, then we will recommend that customers attempt to duplicate the problem while connected to shore power after having fully charged the batteries.  Should the problem not occur while connected to shore power, then it would typically indicate that the issue is being caused by insufficient power.

Thom Guyton said:

I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Reply to Discussion

RSS

Events

Videos

  • Add Videos
  • View All

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

Moderator - Raymarine, US replied to Robert Hargraves's discussion compatibility of the c97
"Welcome to the Raymarine Technical Forum Robert, Unfortunately, C-Series Classic MFDs (C70, C80, C120) may not be interfaced to a SeaTalkhs network which also features a new a/c/e/gS-Series MFD (a65, a67, a68, a75, a77, a78, c95, c97, c125, c127,…"
8 minutes ago
Moderator - Raymarine, US replied to mike's discussion A68 multiple ducers
"Welcome to the Raymarine Technical Forum Mike, The a68 features a single transducer port which may only be interfaced to a a-Series CHIRP/Downvision Transducer.  Should you additionally desire to add an E66056 P66 transducer to the system, then…"
11 minutes ago
Moderator - Raymarine, US replied to Kia Serajfar's discussion New version 9.45 software with i70
"Welcome to the Raymarine Technical Forum Kia, Diagnostics should be performed and corresponding screen snapshots should be attached to this discussion for further analysis.  Diagnostics should begin with the RayNet/SeaTalkhs/Ethernet &…"
18 minutes ago
Moderator - Raymarine, US replied to paul shard's discussion e95 - Unable to save Databar changes - reset after powering on
"Welcome to the Raymarine Technical Forum Paul, Raymarine previously logged a fault with the system retaining Databar settings in conjunction with LightHouse II software.  Customers may work around this problem by opening the Data application…"
21 minutes ago
samuel brooks posted a discussion

C80

Hello everyone I'm a newbie to this forum and I'm trying to learn how to use the c80 on a boat that I just got. As ya'll may figure I have plenty of questions I guess I should start with do I need to up-date the firm ware and how?See More
27 minutes ago
Moderator - Raymarine, US replied to Paul van de Bospoort's discussion a75 Network connections to Seatalk 1 and NMEA 0183 Instruments (ST60/i40/X5/ST6002/HSB Radar/VHF)
"Welcome to the Raymarine Technical Forum Paul, It is recommended that the X5 be disconnected from the SeaTalk bus.  Instead, it should be instead be interfaced as a SeaTalkng spur to a including a powered and properly terminated SeaTalkng…"
33 minutes ago
Jay Heide posted a discussion

Replacement SeatTalk Cables

I'm redoing the cockpit sole, steering mechanism, etc. on my Cape Dory sailboat. I need to replace all of the Seatalk cables for my autopilot, (Smart Pilot 6200 with wheel drive), radar (RL70) and depth sounder. I cannot seem to find in the manuals or online 1) the part numbers for these cables (I need the cables with female plug on one end and open connections on the other); 2) the price; or where to order them. Perhaps I'm just not looking the the right places.I did find the Raymarine 2014…See More
41 minutes ago
Rick Antles posted a discussion

EV 400 install

I have a 45' 31000lb sloop with mostly Raymarine electronics: Pathfinder RL70C Radar & RL80C Chartplotter and Raytheon ST60 wind and depth and compass and repeaters. RL80C recently lost ability to get GPS location (NO FIX).  (Current GPS antenna is a no name and current AP compass is a Robertson.)  Electronics are 10y old and I want to but an EV400 Autopilot (already have a Raytheon Type 2 drive) and want to know if ((1) the sensor in the EV 400 will give my wind instruments a compass to…See More
58 minutes ago
Chris Wilson posted a discussion

E120 sounder settings for deep water

When we fish for tuna in very deep water 3,000 ft plus what do I need to set the sounder to to see say 500ft below? Is it as simple as just setting the depth to view 500ft? When we leave it in its normal setting it is blank as I doubt it is getting returns. Second question. When we are fishing in 1,100-1,500ft of water we will get returns from the bottom intermediately. What do I need to change the settings to to get more reliable returns so we can see structure and possibly mark big fish. We…See More
1 hour ago
David Wills replied to Terry Flynn's discussion Evolution EV-1 Autopilot & P70r Pilot Issues
"I posted a question 3 days ago and have not heard back either. WHAT"S going on with Raymarine ?? I need help with my EV 400 over correcting (snaking) can anyone help. Spoke to a tech and he said the Core head was bad to send it back. I'm…"
1 hour ago
Ross Coubrough posted a discussion

C70

Hello Newbie to the site here so be gentle......I have a question on a small issue that I would like some input on. When I bought my boat it had a C70 with a 18" radome and it all appeared to be working at least it all powered up. After the sale I noted no chip in the C70 (that must be why the charter is not work correctly)Purchased a chip did a up date on software still nothing HMMMMM. I proceeded to look up top and noted 2 posts for a GPS but only 1 GPS (Garmin).What do I require to get this…See More
1 hour ago
Underway - Raymarine, US replied to Bernie Keys's discussion EV-100 or EV-200
"The only difference in function between the ACU-100 or ACU-200 is the power output availability.  The ACU-100 is 7A continuous, and the ACU-200 is 15A continuous. Only other difference is the 200 provided power to the Seatalk NG backbone, the…"
1 hour ago
Robert posted a discussion

What's the point of this site?

I posted what I thought was a pretty simple question a week ago asking whether it's possible to provide power directly to an i60 wind instrument without having to establish a backbone. I was under the impression that this was a technical support site provided by Raymarine? Or is it just a forum for folks to casually chat about their experiences with Raymarine products? I'm afraid if it's not possible to get an answer in over a week to what I thought should be a fairly simple question, then…See More
1 hour ago
Thomas Atwell posted a discussion

S100-ST70 connection

Hi. I have purchased a S100 to hook up to my current autopilot system which is a X-10 with ST70 head unit. I have bought all the necessary cables that were suggested to me by West Marine to get the system to work. I have tried and cannot get the system to work following the guidelines in the package. Can you please give me detailed instructions on how to get this system going in my vessel.ThanksThomasSee More
1 hour ago
Underway - Raymarine, US replied to Ron 's discussion new pilot
"You will have to check with Lowrance if the device will isolate the unit from power coming from the Seatalk NG/ NMEA2000 backbone, but the A06045 will pass power from the Seatalk NG backbone through the cable."
1 hour ago
Peter Courtway replied to Peter Courtway's discussion ST60 Compass heading intermittently at 119 degrees
"Spoke with service and going to try the ohm test on the fluxgate compass."
2 hours ago

© 2014   Created by Moderator - Raymarine, US.   Powered by

Badges  |  Report an Issue  |  Terms of Service