I was wondering if you could assist me with my DSM issues I have had for over a year now since I bought my Grady White. I have a networked E120 MFD and the DSM has been giving me fits. I most recently rewired it using all 12ga wire and soldered connections to a new battery. I am still getting the DSM connection lost errors and the screen freezing. I have an inline 10a switch and even using that to reboot the DSM it goes right back to locking up. It will recover on its own sometimes but once it starts acting up on a trip then its all downhill from there. This seems to happen later in a trip so I wonder if its heat related. I never turn the engines off so voltage of the battery or current should not be an issue. I don't think I have a bad cable or it would be doing it early in the trip as well. I also wonder if I have one of the units that had the solder joint issues. The last tech I spoke with wanted me to send it in to Raymarine but I run charters and want to make sure I have exhausted all other options before taking my boat down to send this unit in. I also am running the most up to date software on both the MFD and the DSM. Do you have any ideas or suggestions? Also, can you tell me the serial number range that had the solder joint issues? Thanks. 

Tags: DSM, DSM300

Views: 1147

Reply to This

Replies to This Discussion

Welcome to the Raymarine Technical Forum Joe,

We're sorry to learn of the problem reported with your system.  This subject was previously addressed in forum discussion Loss of connection - no data.  Should you have addressed each of the items called out within the Moderator's response (including attachment), then it is recommended that the DSM be serviced by Raymarine's Product Repair Center.

Thanks, but I did do the search and performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.
I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Danny,

There was not systemic issue regarding solder joints with the DSMs and as such no serial number range can be provided.  Should you have addressed all of the items addressed within the Loss of connection - no data discussion, then the DSM should be sent to Raymarine's Product Repair Center to be bench tested/serviced. 

Danny Engle said:

I performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.

Good comment Thom,

As addressed within the Loss of connection - no data discussion, the DSM30/300 can place a significant load on the vessel's batteries.  Should there be any concerns that a problem is being caused by insufficient power, then we will recommend that customers attempt to duplicate the problem while connected to shore power after having fully charged the batteries.  Should the problem not occur while connected to shore power, then it would typically indicate that the issue is being caused by insufficient power.

Thom Guyton said:

I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Reply to Discussion

RSS

Events

Videos

  • Add Videos
  • View All

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

Reel Estate replied to Reel Estate's discussion DSM 300 and B260 recognition and striated display problems
"Greetings I'm still having problems with the DSM 300 identifying the 1k capabilities of my B260.   I've re-spliced the cable with the 33 350 with a new e66009 cable and plug and a new THT 1B thermistor (the thermistor failed earlier…"
2 hours ago
vic replied to Sam Snead's discussion A65 MFD to Standard Horizon GX2150 NMEA 0183 \ A65 autopilot control
"With the NGW-STNG bridge the yellow tiped cable for the beam 0183 data connection has only two conductors, the schematic for the standard horizon gx2150 shows four conductors one pIr as data i, and a pair for data out. How is the STNG bridge…"
3 hours ago
John Kee replied to John Kee's discussion Attaching power wires to Type 300 Course Computer
"Thanks Underway; I found a 4-position terminal block (see attached picture) in the box that the Type 300 Course Computer, fluxgate compass and rudder position transducer came in (new-old-stock purchase).  It looks like a to solution to the…"
18 hours ago
Paul Fucetola posted a status
"what are the chances of us both being on ray marine site!!"
18 hours ago
chuck hantis left a comment for Paul Fucetola
"Hope all is well..what you doing here...haha"
18 hours ago
chuck hantis and Paul Fucetola are now friends
18 hours ago
Jim replied to Jim's discussion Spx5 moved from usa to australia. Getting erratic behaviour.
"Ah ok..grasping at straws as a precursor to the system losing the plot is widely increasing rudder angle."
21 hours ago
paul replied to paul's discussion Evolution Autopilot update to latest software versions - preservation of defaults and calibration?
"Hi, Apologies for the thread-drift, I'll open a new request for the i70. Just to clarify on the p70, if I understand you correctly, the p70 retains all the configuration data (user preferences and calibration data) for the ACU and EV1, i.e. the…"
23 hours ago
Eric posted a discussion

Current and tide information

Hello - writing to inquire if I'm missing something, as I can't seem to display the current and tide information as I would like.I have a e97 MFD, running the latest 10/2014 firmware.  I recently upgraded to the Navionics Gold maps, and have been trying to get current and tide information to display.  Per the manual instructions, I touch either the current station or tide station diamonds, and select animate.The icons do appropriately change to arrows or tide boxes, but if I close the animate…See More
yesterday
Andrew Eaglesfield posted a discussion

AIS signal reception

I have just this season fitted to our Moody a E90W plotter, with a AIS350 receiver. I also have a 0.9m 'Skinny whip' antenna mounted on the rear gantry about 2.2 m above the waterline and not far from the Aerogen and the Radar scanner.When setting out from NW Spain we seemed to get all the AIS signals shown on the plotter with no problem, but as we entered the Med about 6 weeks later we only seem to pick up the signals from leisure boats, fishing boats and superyachts! Most freighters and…See More
yesterday
Profile Iconbart harold, Tman600, John Beck and 3 more joined Raymarine Technical Forum
yesterday
Underway - Raymarine, US replied to alejandro Zarich's discussion i60 close haul working randomly
"The ST50 wind is older Seatalk, and is not compatible with the Seatalk to Seatalk NG converter.  You will need to upgrade the masthead wind transducer as well the ST50 masthead is not compatible with the newer ST60/+, i60, i70 Wind systems.…"
yesterday
Underway - Raymarine, US replied to Graham Bobbit's discussion P70 compatibity with Seatalk
"Yes, to get into the menus to calibrate the system.  I have enclosed the manual the Calibration section starts on page 80."
yesterday
Graham Bobbit replied to Graham Bobbit's discussion P70 compatibity with Seatalk
"Thanks for the reply. So I understand fully can you explain what ""calibrate the system" means and is there an way  to do this manually?"
yesterday
alejandro Zarich replied to alejandro Zarich's discussion i60 close haul working randomly
"Well, since your last recommendation , I did send the I60 CH to the official raymarine service in argentina. The result, It works perfectly well, but when trying to make it work with the ST50 wind thru the Seatalk to seatalkng converter, they found…"
yesterday
Eric updated their profile
yesterday

© 2014   Created by Moderator - Raymarine, US.   Powered by

Badges  |  Report an Issue  |  Terms of Service