I was wondering if you could assist me with my DSM issues I have had for over a year now since I bought my Grady White. I have a networked E120 MFD and the DSM has been giving me fits. I most recently rewired it using all 12ga wire and soldered connections to a new battery. I am still getting the DSM connection lost errors and the screen freezing. I have an inline 10a switch and even using that to reboot the DSM it goes right back to locking up. It will recover on its own sometimes but once it starts acting up on a trip then its all downhill from there. This seems to happen later in a trip so I wonder if its heat related. I never turn the engines off so voltage of the battery or current should not be an issue. I don't think I have a bad cable or it would be doing it early in the trip as well. I also wonder if I have one of the units that had the solder joint issues. The last tech I spoke with wanted me to send it in to Raymarine but I run charters and want to make sure I have exhausted all other options before taking my boat down to send this unit in. I also am running the most up to date software on both the MFD and the DSM. Do you have any ideas or suggestions? Also, can you tell me the serial number range that had the solder joint issues? Thanks. 

Tags: DSM, DSM300

Views: 1009

Reply to This

Replies to This Discussion

Welcome to the Raymarine Technical Forum Joe,

We're sorry to learn of the problem reported with your system.  This subject was previously addressed in forum discussion Loss of connection - no data.  Should you have addressed each of the items called out within the Moderator's response (including attachment), then it is recommended that the DSM be serviced by Raymarine's Product Repair Center.

Thanks, but I did do the search and performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.
I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Danny,

There was not systemic issue regarding solder joints with the DSMs and as such no serial number range can be provided.  Should you have addressed all of the items addressed within the Loss of connection - no data discussion, then the DSM should be sent to Raymarine's Product Repair Center to be bench tested/serviced. 

Danny Engle said:

I performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.

Good comment Thom,

As addressed within the Loss of connection - no data discussion, the DSM30/300 can place a significant load on the vessel's batteries.  Should there be any concerns that a problem is being caused by insufficient power, then we will recommend that customers attempt to duplicate the problem while connected to shore power after having fully charged the batteries.  Should the problem not occur while connected to shore power, then it would typically indicate that the issue is being caused by insufficient power.

Thom Guyton said:

I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Reply to Discussion

RSS

Events

Videos

  • Add Videos
  • View All

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

John hamrick replied to John hamrick's discussion Help please c140w, instruments replacement after lighting
"Called before 5 and got voice mail saying away and return on the 4th & returning calls then. How can I get to a person to speak with Friday? Thanks, John"
4 minutes ago
Daniel Keeler replied to Daniel Keeler's discussion Raymarine C120 and NMEA hookup to VHF Radio
"Thank your for the quick reply.  According to the attachment you sent me I am suppose to hook up my VHF NMEA IN -, and my NMEA IN+.  I am not sure how to accomplish this since my VHF radio has two leads to hook up but they are NMEA OUT…"
14 minutes ago
Capt Stewbling replied to Capt Stewbling's discussion Autopilot S1 replace fluxgate with Seatalk1 data
"Update:   Don't understand why, but the ST7001 seems to be "holding" stale data for the heading.  I disconnected the fluxgate compass at the S1, then booted it.  Have confirmed that heading data on the NMEA2000…"
31 minutes ago
William Isenberg replied to William Isenberg's discussion Raytheon 420 GPS Chartplotter E32012 wiring harness
"Thank you "
1 hour ago
Bryan megginson updated their profile
2 hours ago
Thomas Bartolomei replied to Thomas Bartolomei's discussion Ray230 Losing NMEA Signal
"They (C120's) are not alarming which is confusing to me. In fact, my gps position is always available on the C120's while at the same time it could be lost from the VHF. I should clarify that that alarm beeping begins and the handset…"
2 hours ago
Brett Smith replied to Brett Smith's discussion Power cable for a A50D GPS/sounder part number R62157
"Hi was there a message from the moderator ? Thanks Brett"
3 hours ago
Mike Crankshaw replied to Mike Crankshaw's discussion Ray 215 remote station handset
"Many thanks for all the information. If they can do the whole repair to handset and cradle cables that would solve the problem. I'll now try the repair centre direct. "
3 hours ago
James Burgess replied to James Burgess's discussion S-1000 autopilot
"            Thanks TJ,when I hit the auto key on the s100 I got "too slow". Do you have any idea why my L1250 won't go to the chart/sonar screen?                                                                           Thank You,          …"
3 hours ago
Ken McWilliams replied to Ken McWilliams's discussion Dragonfly powering up in demo mode
"Hi Thanks for the clarification that all I really need just a quick check that all is functioning before heading for the on water test"
4 hours ago
Ken McWilliams replied to Ken McWilliams's discussion Dragonfly powering up in demo mode
" "
4 hours ago
Mike Deto replied to Mike Deto's discussion another question on Cp200-Cpt200
"Thank you. I understand. Take care."
4 hours ago
Underway - Raymarine, US replied to Raymond Mattson's discussion Interfacing Garmin 3010C to Raymarine ST6001
"What is the model of the course computer you are using, in the autopilot system?"
4 hours ago
Moderator - Raymarine, US replied to Mike Deto's discussion another question on Cp200-Cpt200
"Mike, Unfortunately, it is not possible to get the equipment to you any earlier than its date of release."
4 hours ago
Underway - Raymarine, US replied to Bob Bilodeau's discussion Calibrating Issue with spx10 using ST70
"Do you have external power going to the Seatalk NG backbone, or is the X10 course computer the only power source?"
4 hours ago
Moderator - Raymarine, US replied to Ken McWilliams's discussion Dragonfly powering up in demo mode
"Ken, Powering the system up for a power-up test while the vessel is out of the water should not cause any issues.  However as indicated within the prior response, should you be operating Dragonfly for extended periods of time while out of…"
4 hours ago

© 2014   Created by Moderator - Raymarine, US.   Powered by

Badges  |  Report an Issue  |  Terms of Service