I was wondering if you could assist me with my DSM issues I have had for over a year now since I bought my Grady White. I have a networked E120 MFD and the DSM has been giving me fits. I most recently rewired it using all 12ga wire and soldered connections to a new battery. I am still getting the DSM connection lost errors and the screen freezing. I have an inline 10a switch and even using that to reboot the DSM it goes right back to locking up. It will recover on its own sometimes but once it starts acting up on a trip then its all downhill from there. This seems to happen later in a trip so I wonder if its heat related. I never turn the engines off so voltage of the battery or current should not be an issue. I don't think I have a bad cable or it would be doing it early in the trip as well. I also wonder if I have one of the units that had the solder joint issues. The last tech I spoke with wanted me to send it in to Raymarine but I run charters and want to make sure I have exhausted all other options before taking my boat down to send this unit in. I also am running the most up to date software on both the MFD and the DSM. Do you have any ideas or suggestions? Also, can you tell me the serial number range that had the solder joint issues? Thanks. 

Tags: DSM, DSM300

Views: 1167

Reply to This

Replies to This Discussion

Welcome to the Raymarine Technical Forum Joe,

We're sorry to learn of the problem reported with your system.  This subject was previously addressed in forum discussion Loss of connection - no data.  Should you have addressed each of the items called out within the Moderator's response (including attachment), then it is recommended that the DSM be serviced by Raymarine's Product Repair Center.

Thanks, but I did do the search and performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.
I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Danny,

There was not systemic issue regarding solder joints with the DSMs and as such no serial number range can be provided.  Should you have addressed all of the items addressed within the Loss of connection - no data discussion, then the DSM should be sent to Raymarine's Product Repair Center to be bench tested/serviced. 

Danny Engle said:

I performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.

Good comment Thom,

As addressed within the Loss of connection - no data discussion, the DSM30/300 can place a significant load on the vessel's batteries.  Should there be any concerns that a problem is being caused by insufficient power, then we will recommend that customers attempt to duplicate the problem while connected to shore power after having fully charged the batteries.  Should the problem not occur while connected to shore power, then it would typically indicate that the issue is being caused by insufficient power.

Thom Guyton said:

I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Reply to Discussion

RSS

Events

Videos

  • Add Videos
  • View All

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

Profile IconPourQuoi Pas, Skip Mortensen, Robert Goldenberg and 1 more joined Raymarine Technical Forum
1 hour ago
Underway - Raymarine, US replied to gene dennis's discussion st50+ wind instrument replaced by i60
"The i60 comes with a Seatalk NG to Seatalk cable, you would cut the flat Seatalk connector off the Seatalk side of the cable and inside will have the Red, Yellow and Shield (bare) wires. I'm sorry if you are not aware, you can't use a…"
2 hours ago
Moderator - Raymarine, US replied to Peter Malloy's discussion Unreliable Depth
"Peter, Thanks for the information.  I assume that this is the software information for the e127?  If so, have you verified that the Application Version listed for both the e127 and e125 is v12.25?  If so, the remaining recommendations…"
3 hours ago
Moderator - Raymarine, US replied to Peter Malloy's discussion Touch Screen
"You're welcome."
3 hours ago
Peter Malloy replied to Peter Malloy's discussion Unreliable Depth
"Primary Bootloader Version     v12.11-00031 Secondary Bootloader             v12.11-00031 Kernel Version                        v12.11-00031…"
3 hours ago
Peter Malloy replied to Peter Malloy's discussion Touch Screen
3 hours ago
Moderator - Raymarine, US replied to Peter Malloy's discussion Touch Screen
"Welcome to the Raymarine Technical Forum Peter,  Please bear in mind that should the MFD be having touchscreen alignment issues, then it is recommended that the MFD's UniController be used to traverse menus and to interact with screen…"
4 hours ago
Peter Malloy posted discussions
4 hours ago
Moderator - Raymarine, US replied to Peter Malloy's discussion Unreliable Depth
"Welcome to the Raymarine Technical Forum Peter, Please execute the command sequence HOME->SET-UP->MAINTENANCE->DIAGNOSTICS->SELECT DEVICE.  After doing so, please respond with the software version specified for your MFD."
4 hours ago
gene dennis posted a discussion

st50+ wind instrument replaced by i60

Q. I need to know how to connect my st50 seatalk red,yellow,bare wires to the 3 pin seatalk adaptor for the i60, and also connect other same to the seatalk 6pin cable with the i60.  I can figure out the wind instrument connections.See More
5 hours ago
Underway - Raymarine, US replied to James Burgess's discussion What nema sentences does the s-1000 need to follow a route?
"Upon start up it is normal for the S100 to show NO PILOT then show Standby, this is the boot up process to of the S100 connecting wirelessly to the course computer of the S1000. Unfortunately this has to do with the NMEA 0183 sentences coming from…"
6 hours ago
paul replied to paul's discussion i70 factory reset
"Many thanks, Paul"
6 hours ago
James Burgess replied to James Burgess's discussion What nema sentences does the s-1000 need to follow a route?
"Underway, Thank you for the information.The garmin 7212 also uses version 3.01.The garmin 7212 has a NMEA 2000 port which has only the gps 19x antenna on the network.After talking to Mike at garmin this is what I have:  The blue s-1000 wire…"
6 hours ago
Underway - Raymarine, US replied to paul's discussion i70 factory reset
"In looking at this further the p70 has two Factory Reset options, one in the Set up Menu, that will Reset the p70 and one in Autopilot Commissioning for the full Autopilot Reset.  I will update your Autopilot Inquiry with this information.…"
6 hours ago
paul replied to paul's discussion i70 factory reset
"OK, Thanks, Is it possible to perform a 'Factory reset' on the iTC-5?"
6 hours ago
Underway - Raymarine, US replied to Michael S Fitz's discussion Type 300 Computer Replacement
"The ST6000 control head is for use with the Type 300 generation of course computers.  So to upgrade the course computer, you will be required to upgrade the control head as well.  The SPX-30 course computer has been discontinued as well.…"
7 hours ago

© 2014   Created by Moderator - Raymarine, US.   Powered by

Badges  |  Report an Issue  |  Terms of Service