I was wondering if you could assist me with my DSM issues I have had for over a year now since I bought my Grady White. I have a networked E120 MFD and the DSM has been giving me fits. I most recently rewired it using all 12ga wire and soldered connections to a new battery. I am still getting the DSM connection lost errors and the screen freezing. I have an inline 10a switch and even using that to reboot the DSM it goes right back to locking up. It will recover on its own sometimes but once it starts acting up on a trip then its all downhill from there. This seems to happen later in a trip so I wonder if its heat related. I never turn the engines off so voltage of the battery or current should not be an issue. I don't think I have a bad cable or it would be doing it early in the trip as well. I also wonder if I have one of the units that had the solder joint issues. The last tech I spoke with wanted me to send it in to Raymarine but I run charters and want to make sure I have exhausted all other options before taking my boat down to send this unit in. I also am running the most up to date software on both the MFD and the DSM. Do you have any ideas or suggestions? Also, can you tell me the serial number range that had the solder joint issues? Thanks. 

Views: 2728

Reply to This

Replies to This Discussion

Welcome to the Raymarine Technical Forum Joe,

We're sorry to learn of the problem reported with your system.  This subject was previously addressed in forum discussion Loss of connection - no data.  Should you have addressed each of the items called out within the Moderator's response (including attachment), then it is recommended that the DSM be serviced by Raymarine's Product Repair Center.

Thanks, but I did do the search and performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.
I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Danny,

There was not systemic issue regarding solder joints with the DSMs and as such no serial number range can be provided.  Should you have addressed all of the items addressed within the Loss of connection - no data discussion, then the DSM should be sent to Raymarine's Product Repair Center to be bench tested/serviced. 

Danny Engle said:

I performed all those tests and checks. I was looking to see if I could find the serial numbers I inquired about. I cannot find that list anywhere on this forum or otherwise on the Internet.

Good comment Thom,

As addressed within the Loss of connection - no data discussion, the DSM30/300 can place a significant load on the vessel's batteries.  Should there be any concerns that a problem is being caused by insufficient power, then we will recommend that customers attempt to duplicate the problem while connected to shore power after having fully charged the batteries.  Should the problem not occur while connected to shore power, then it would typically indicate that the issue is being caused by insufficient power.

Thom Guyton said:

I had DSM errors on my unit anytime the system voltage dropped below a certain level. Adding power by either cranking engines or switching to fresh batteries would always solve it immediately.

Reply to Discussion

RSS

Events

Videos

  • Add Videos
  • View All

Photos

Loading…
  • Add Photos
  • View All

Latest Activity

Brent Meyer updated their profile
Thursday
Robert Garrett liked Robert Garrett's profile
Sep 13
James Coolbaugh replied to Michael McDonald's discussion Integrating ST60+ instruments to eS78 Chartplotter via Seatalk Conversion Kit
"Greetings, Thia may be a bit late,but I'll try. I just installed the eS78 MFD with the Quantum (wireless) radar, which I want to use with my existing ST60 series instruments. With my old radar, they interfaced fine, but with the new…"
Sep 8
martin schulman replied to martin schulman's discussion nmea connector- C 80 chartplotter to VHF
"I can give you very little help here. After jerking around with the connection for months I finally decided to skip it. The Standard Horizon, which works beautifully despite the small screen is below and required leaving the helm to read.  I…"
Sep 4
Peter Stewart replied to martin schulman's discussion nmea connector- C 80 chartplotter to VHF
"I am purchasing a Standard Horizon gx2200 vhf with GPS and AIS. I currently have a C80 MFD. On the back of the mfd the NMEA IN/OUT connection is available. Using a RO8004 cable with the appropriate connection on one end can I join up the C80 at the…"
Sep 4
COUCHSAILORS.com updated their profile
Aug 24
COUCHSAILORS.com replied to Steve C's discussion ST60+ Tridata Not Calibrating to SOG
"When I press reset to accept the SOG which I am seeing it beeps but still shows 0.0 and doesn't transfer the SOG to the speed. Please advise."
Aug 24
Tom Arnold updated their profile
Aug 22
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"All I can say is try getting your position by using the white wire! I know Ariel Cheng, she is just a temp. She doesn't know how to distinguish one wire from another. I used to deal with Evermore and found their receivers to be poor, thin wires…"
Aug 21
M.Catarall replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"You say Correct it is White wire: Rx, imput signal not data out but data in as shown on reply from Evermore"
Aug 21
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"Seems you still don't understand what Cheng is saying."
Aug 21
M.Catarall replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"Evermore ( Mrs Ariel Cheng ) answered me Today: Hello Lorenzo, Red wire: VCC power (+12V) Green wire: Tx, Output signal White wire: Rx, imput signal Black wire: Ground Gray wire: Shield wire, signal ground Blue wire: Not used I did not think anyone…"
Aug 20
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"You're still wrong. Evermore white wire is not the NMEA data out. And don't call me stupid. Get your facts right before commenting."
Aug 20
M.Catarall replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"The information was not wrong when posted. I suggest you look at the date of the post before adding stupid comments"
Aug 20
Donald Evans replied to Lorenzo Vanni's discussion Raychart BC420 and Evermore SA-320
"Hahahahaha, you're all totally wrong. Should have bought it from www.gps-galore.co.uk The guy's an expert on these."
Aug 20
Brian Kidwell updated their profile
Aug 18

© 2017   Created by Moderator - Raymarine, US.   Powered by

Badges  |  Report an Issue  |  Terms of Service